Status Page
All Systems Operational

About This Site

Welcome to the Stella Connect status page. Current and historic availability of the Connect system and its components can be viewed here.

Stella Connect Application ? Operational
90 days ago
99.97 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Managing Team ? Operational
90 days ago
99.96 % uptime
Today
Exporting Request & Response Data ? Operational
90 days ago
99.96 % uptime
Today
Stream Operational
90 days ago
99.95 % uptime
Today
Displaying Survey Response Data ? Operational
90 days ago
99.95 % uptime
Today
Filtering Response Data ? Operational
Manual Survey Sending ? Operational
90 days ago
99.96 % uptime
Today
Dashboards Operational
Team Member Trends ? Operational
Company Trends ? Operational
Company Program ? Operational
Service Recovery Dashboard ? Operational
Leaderboards ? Operational
Surveys ? Operational
Survey Experience ? Operational
Response Collection ? Operational
Service Recovery Survey Experience ? Operational
Forwarding Direct Survey Replies ? Operational
API & Integration ? Operational
90 days ago
99.99 % uptime
Today
Requests API ? Operational
90 days ago
99.99 % uptime
Today
Data Return API ? Operational
Service Recovery API ? Operational
User Provisioning API ? Operational
Batch File Upload via SFTP Gateway ? Operational
Webhooks ? Operational
Request Queueing ? Operational
Email Primary ? Operational
Email Secondary ? Operational
QA Operational
Creating QA Scorecards ? Operational
Creating QA Reviews ? Operational
Transcripts & Audio Files ? Operational
Infrastructural Operational
AWS Instances Operational
AWS Nameservers ? Operational
Exception reporting ? Operational
Code / config deployment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 8, 2020

No incidents reported today.

Jul 7, 2020

No incidents reported.

Jul 6, 2020
Resolved - Our team has resolved the outage that occurred today, beginning around 1 pm EST. As of 1:40 pm EST, systems have begun returning to normal. App pages are loading normally, surveys are sending, and responses are being collected. Data return API functionality has returned to normal. We will release a full impact assessment update here as soon as possible. Thank you for your patience!
Jul 6, 14:21 EDT
Update - Our team is continuing to investigate an issue that is causing widespread downtime within the Stella Connect application. We will continue to provide updates here as often as possible.
Jul 6, 13:31 EDT
Identified - Our team is currently working to resolve slow loading times and timeout errors occurring for users in the Stella Connect app. We'll continue providing updates here.
Jul 6, 12:49 EDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 18:38 EDT
Investigating - We are currently experiencing a service degradation on Stella Connect. We are aware of the incident and will provide an update within the hour.
Jul 1, 18:29 EDT
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020
Completed - The scheduled maintenance has been completed.
Jun 28, 20:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:30 EDT
Scheduled - At approximately 8:30 pm EST, Stella Connect will be conducting database maintenance, during which time, users may be unable to access pages within the application, or may experience slow loading times, for about 5 minutes.
Jun 28, 20:24 EDT
Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.