Delay in Processing Exports

Incident Report for Stella Connect

Resolved

At this time, all delayed exports have been processed and new exports are being generated within the normal timeframe. If you attempted to export yesterday and experienced delays, you should have received that generated export email today and you should also be able to begin a new export without issue. No further action is required on your part.

Posted Feb 04, 2020 - 13:10 EST

Monitoring

A fix has been implemented and we're monitoring the issue. Exports are being processed on time again.

Posted Feb 04, 2020 - 10:11 EST

Identified

We have identified an issue that is causing delays in processing survey data exports and our team is looking into a fix. Once the issue has been resolved, all exports will be automatically processed as soon as is possible with no further action necessary on your part.

Posted Feb 03, 2020 - 15:32 EST

This incident affected: Stella Connect Application (Exporting Request & Response Data).