Welcome to the Medallia Agent Connect status page. Current and historic availability of the system and its components can be viewed here.
Stella Connect Application
Access and functionality of the end-user experience of Stella Connect.
Operational
90 days ago
100.0
% uptime
Today
Login
The ability to access your subdomain's Stella Connect login page and/or ability to successfully log into the application manually or via SSO.
Operational
90 days ago
100.0
% uptime
Today
Managing Team
User provisioning (creating/inviting new Team Members, Team Leaders, or Admins, editing profiles, approving profile changes, deactivating/reactivating profiles, bulk create/update) functionality.
Operational
90 days ago
100.0
% uptime
Today
Exporting Request & Response Data
Accessing and generating export functionality from the Settings menu.
Operational
90 days ago
100.0
% uptime
Today
1:1s
Operational
90 days ago
100.0
% uptime
Today
Stream
Operational
90 days ago
100.0
% uptime
Today
Displaying Survey Response Data
Real-time updating of survey response data on the Stream.
Operational
90 days ago
100.0
% uptime
Today
Filtering Response Data
The ability to filter response data on the Stream utilizing filters provided on the left-hand side of the page.
Operational
Manual Survey Sending
The ability to access manual send feature on the Stream and/or the ability to send surveys manually utilizing this functionality.
Operational
90 days ago
100.0
% uptime
Today
Feedback Dashboards
Reporting for the Feedback product area.
Operational
90 days ago
100.0
% uptime
Today
Team Member Trends
The ability to view Team Member Trends page and/or the automatic updating of survey response and QA data on the page.
Operational
90 days ago
100.0
% uptime
Today
Company Trends
The ability to access Company Trends dashboard and/or the automatic updating of survey response data on the page.
Operational
90 days ago
100.0
% uptime
Today
Company Program
The ability to access Company Program dashboard and/or the automatic updating of survey requests data on the page.
Operational
90 days ago
100.0
% uptime
Today
Service Recovery Dashboard
The ability to access the Service Recovery Dashboard (for those utilizing Service Recovery specifically) and/or the automatic updating of survey request and response data on the page.
Operational
90 days ago
100.0
% uptime
Today
Leaderboards
The ability to access Leaderboards (for those utilizing Leaderboards functionality) and/or the automatic updating of leaderboard data on the page.
Operational
90 days ago
100.0
% uptime
Today
Surveys
The experience of viewing and responding to a Stella Connect survey.
Operational
Survey Experience
The functionality of the web app which serves your survey to recipients.
Operational
Response Collection
The collection of survey responses from recipients.
Operational
Service Recovery Survey Experience
The functionality of the web app that serves Service Recovery surveys to recipients.
Operational
Forwarding Direct Survey Replies
The functionality of the forwarding service that takes messages received from customers replying directly to the survey email and forwards it to the email address provided for reply forwarding in account settings.
Operational
QA
Operational
90 days ago
99.96
% uptime
Today
Creating QA Scorecards
The ability to access the QA scorecard builder and/or save a newly created QA scorecard.
Operational
90 days ago
100.0
% uptime
Today
Creating QA Reviews
The ability to access and/or conduct QA reviews using scorecards.
Operational
90 days ago
99.94
% uptime
Today
Transcripts & Audio Files
The ability to manually or automatically pull in transcripts for QA reviews.
Operational
90 days ago
99.94
% uptime
Today
API & Integration
The functionality of each available API endpoint, gateways, and webhooks.
Operational
90 days ago
100.0
% uptime
Today
Requests API
Survey sending via Integrations.
Operational
90 days ago
100.0
% uptime
Today
Data Return API
The ability to reach and/or pull data from the requests or responses data return API endpoint.
Operational
Service Recovery API
Functionality of the Service Recovery API which is called for Service Recovery requests specifically.
Operational
User Provisioning API
Functionality of the User Provisioning API endpoints for creating, updating, deactivating/reactivating user profiles.
Operational
Batch File Upload via SFTP Gateway
Access to and/or functionality of the SFTP gateway for batch file uploading and processing.
Operational
Webhooks
The functionality of Slack automation via webhooks for sharing survey response data in your Slack workspace and/or Service Recovery follow-up ticket creation via webhooks and/or Data Return via webhooks.
Operational
Request Queueing
Queue system for processing of Requests and Responses
Operational
Email Primary
Mandrill - used for all outbounds from the platform
Operational
Email Secondary
AWS Simple Email Service - used as a backup emailing service
Operational
Infrastructural
Operational
AWS Instances
Operational
AWS Nameservers
Directing web requests to the appropriate destinations
Operational
Code / config deployment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.