Resolved -
This incident has been resolved.
Jan 9, 16:40 EST
Monitoring -
A fix has been implemented and we are monitoring for the results for full recovery.
Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.
Jan 9, 15:54 EST
Identified -
We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.
Jan 9, 15:32 EST