Stella Connect Service Degradation Notification

Incident Report for Stella Connect

Resolved

From approximately 4:35pm to 5:00pm UTC the Agent Connect API app was unavailable. This impacted features like exports, webhooks, and engagement emails. This was caused by an outage in our background queuing service. During this time, survey requests and survey responses were not processed and cannot be recovered. We apologize for the inconvenience this has caused.

Posted Dec 22, 2022 - 13:05 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 22, 2022 - 12:05 EST

Investigating

We are currently experiencing a service degradation on Stella Connect. We are aware of the incident and will provide an update within the hour.

Posted Dec 22, 2022 - 11:34 EST